Last updated: MAY 13, 2020
UPDATE: In line with the government’s extension of the enhanced community quarantine in Metro Manila and other parts of the Philippines, Cebu Pacific has also canceled flights scheduled on May 16-31, 2020.
Cebu Pacific has canceled ALL domestic and international flights until May 31, 2020. This is in addition to the cancellation of flights from March 19 to May 15. The move is in line with the government’s extension of Enhanced Community Quarantine covering Metro Manila and the rest of Luzon in an effort to stop the further spread of Covid-19 (coronavirus disease).
To double check, you can see your flight’s status on this page.
If you’re one of the passengers affected, you have three options, all of which can be easily done ONLINE.
- Rebook the flight for FREE. You can book the flight on another date (outside the affected period). You can only rebook once.
- Transfer the amount to Travel Fund. Travel Fund is Cebu Pacific’s virtual wallet, where you can temporarily store the amount you paid so you can easily use it again to book another flight. Refund may be requested if unused after one year.
- Request a refund. You can get a full refund of the amount you paid for. The refund process is easy, but it takes longer for the refund to reflect on your account.
We’ll discuss each in detail below.
One-Time Free Rebooking
If you already have a new target travel date in mind, you can rebook your flight for free. Cebu Pacific has waived the change fees and fare difference for affected passengers. You can only rebook once.
- Visit the Cebu Pacific website: www.cebupacificair.com. Click on MANAGE BOOKING.
- Enter your flight details: booking code and last name of any passenger. If you have a GetGo account, you can also simply sign in.
- On the dashboard, find the flight that you want to change. Click the MANAGE button next to it.
- On the next page, you will find four icons. Choose CHANGE FLIGHT.
- Choose your preferred new date or flight schedule.
- Confirm the changes.
If you have a GetGo account, you can also use the mobile app. Simply log in and see your bookings under MY BOOKINGS.
This infographic summarizes the rebooking process.
Travel Fund
Travel Fund is Cebu Pacific’s virtual wallet, where you can temporarily store the cost of the ticket. By choosing the travel fund, you can easily use the amount when you decide to book another flight with Cebu Pacific.
For example, if my Manila-Hong Kong flight was canceled, I can transfer that amount to my virtual Travel Fund. That means I have virtual “money” kept by the airline. In the future, if I want to book another flight with Cebu Pacific, I could use it to settle the payment for that flight.
Note that the travel tax will not be included in the converted amount at first, but it will be added within 15 days after completing your booking conversion to Travel Fund. Travel taxes are processed separately and entail coordination with other agencies, but it will be added eventually. However, the amount to be transferred excludes insurance add-ons and other service fees, if any.
You can only keep that amount for 180 days, which starts on the day of conversion. But you can use it to pay bookings up to 12 months out. Here’s an example from the CEB website:
Here’s how to use the Travel Fund.
- Visit the Cebu Pacific website: www.cebupacificair.com. Click on MANAGE BOOKING.
- Enter your flight details: booking code and last name of any passenger. If you have a GetGo account, you can also simply sign in.
- On the dashboard, find your flight. Click the MANAGE button next to it.
- On the next page, you will find icons. If your flight has been canceled by Cebu Pacific, you will find a TRAVEL FUND option. If your flight isn’t canceled, choose CANCEL FLIGHT.
- Enter the information asked on the next page.
- Confirm transfer to Travel Fund.
When it’s done, you should receive an email from Cebu Pacific stating that the price of the ticket has been converted into Travel Fund credits.
Here’s a quick infographic summing up the process:
When you decide to use Travel Fund credits to purchase another ticket, simply book a flight on the website or app as you normally would. The difference is: on the PAYMENT page, when asked how you want to pay, choose the TRAVEL FUND option.
Full Refund
The third option is to get a refund of the full cost of the ticket. If you don’t have a new date yet or you don’t think you’d be booking another flight within the next 180 days, then this might be the right choice for you. Here’s how to do it.
- Visit the Cebu Pacific website: www.cebupacificair.com. Click on MANAGE BOOKING.
- Enter your flight details: booking code and last name of any passenger. If you have a GetGo account, you can also simply sign in.
- On the dashboard, find the flight that you want a refund for. Click the MANAGE button next to it.
- On the next page, you will find four icons. Choose the one label REQUEST REFUND / CHECK REFUND STATUS.
- Choose the passengers for whom you want a refund. You may be asked to enter some details for confirmation.
- Confirm the refund request.
Once done, you will see the status of your refund on the dashboard. Initially, it will display RECEIVED. But it can change over time.
If you booked via credit card, the amount will be credited back to your account. It can take weeks for the amount to reflect on your account because a lot of factors are at play here, including your bank’s policies and billing cycle.
IMPORTANT! Processing of refunds will start only after the quarantine period is over and regular work schedules are back to normal. However, due to the unprecedented volume of requests for refunds, the process will take as long as 3-4 billing cycles.
Updates Log
- 2020 May 13 – Cebu Pacific canceled all flights from May 16-31
- 2020 April 24 – Cebu Pacific canceled all flights to and from Manila from May 1-15
- 2020 April 8 – Cebu Pacific canceled all domestic flights to and from Manila from April 15-April 30
- 2020 March 17 – Cebu Pacific canceled all flights, both domestic and international, and including CEBGO.
- 2020 March 14 – Cebu Pacific canceled all domestic flights to and from Manila from March 15-April 14
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Is this post helpful to you?
When using the Travel Fund during normal booking, there is no option of TRAVEL FUND on the Payment page…I think the only options are to call CebPac hotline or go to CebPac Ticketing office…
are you sure that may 16 is available flights?
Hi RL, Cebu Pacific announced today that all flights from May 16-31 have also been canceled in line with the recent extension of ECQ. So May 16 flights are canceled already.
Hi cebu pacific how can i refund my ticket i already came back here in philippines from australia and i need to refund my ticket is was canceled last april 1 2020
Hello Cebu Pac, when can I receive my refund if I processed the refund request In February 2020?
My refund has not yet reflected on my Debit Account. The refund was process and approved last March 14, this was 2 months ago. I cancelled my flight due to COVID-19 last April. Same situation on Air Asia, refund not yet received.
Anyone there have the same issue?
Yes, my flight was cancelled & I requested a refund on March 14th. Still waiting for my debit card to be credited. They said it could take 1 to 2 billing cycles & now they are saying maybe 3 to 4! What I can’t find out is how long is one of their billing cycles. I’ve tried calling them but get no answer. Do you or anyone reading this know the answer?
My March 31 flight was canceled and until now I am waiting for the refund. There is no option to request inside getgo account anymore. I spend more Ethan P500 in load trying to call the support with no luck at all.
yeah same thing here for me so how long it will takes the process
I’m experiencing the same thing. I guess it really would take a lot of time.
My March 31 flight was canceled and until now I am waiting for the refund. There is no option to request inside getgo account anymore. I spend more Ethan P500 in load trying to call the support with no luck at all.
Dear Cebu Pacific,
When can i get the refund of my ticket which i got confirmation last April 27 that the refund request in on process. How long will it take for us to wait before it will be credited back to my savings account.
Please advise.
I want to refund my flight ticket because i fell stress in every time i have to rebook my flight it came to the system ur reference does not exist. During march 14 and 15 cebu pac always recieved booked flights they should be the one who knows first this ecq when this hapen
I want to refund my flight ticket because i fell stress in every time i have to rebook my flight it came to the system ur reference does not exist. During march 14 and 15 cebu pac always recieved booked flights they should be the one who knows first this ecq when this hapen
Hi! We had a booking for return flights from Bacolod to Davao last April. The lockdown was extended and Cebu Pacific cancelled the flights. We were not able to cancel these using their manage booking site because we could not access the site at the time. And now it is no longer possible to do that. We have tried going to the local Cebu Pacific sales office in Bacolod but they are still closed until now. Is there any other way to get a refund for our bookings?
any info about of flight cancel in july 4?
Hi,
I just processed refund because I received a notice that my flight has been cancelled. I did not receive any confirmation email or text that my refund request has been received. My flight has also been removed from the website. I can’t view it from anywhere! “Once done, you will see the status of your refund on the dashboard. Initially, it will display RECEIVED. But it can change over time.” I dont have any info in my dashboard either. IDK what to do. please help!
Hi Lisa, I have the same problem. I don’t receive any email confirmation from cebu pac, there’s nothing on my dashboard and I can’t find my booking anymore when I search it. I send a feed back/inquiry to them last Jul 27, until now, there’s no reply. :( I hope there’s someone who can help us.
I have been waiting 3 months for my refund, They tell me it could take as long as 6 months. They canceled my flight due too covid 19, no fault of my own. this is truly messed up.
My March 31 flight had been cancelled. Until now I am waiting for a refund. Support told me that they already requested last July 22 but said it will take 6 months. I don’t understand that modus of this company. Really disappointing. I can’t think of other better term to describe it.
Really bad customer service Patok what more can we say.
Hello, which is better Convert to Travel Fund or Refund Ticket?
I WANT MY REFUND CEBU PAC!!!!!
APRIL 2020 PA SANA YUNG FLIGHT KO, BUT UP UNTIL NOW WALA PA RIN ANG REFUND KO. JUSKO. ANONG PETSA NA !???? THIS IS SO FRUSTRATING.
refund submitted not one time and till now nothing was feedback and an officer emailed me but she kept saying they will email me before expiry but nothing was received till now it’s all hard earn money 460S$ CEBU PACIFIC are you confiscating all my money.
what can i do if i didnt attend my flight today because of lack document, how can i rebook my flight ?
I just wanna know if how long will it take to have the full cash refund, coz i have waited 1 year to start processing the refund, now that I am aloud to process the refund they are saying that it will take 4 to 5 months maximum 7 months to have the cash back…anyone can help me clarify this thing???
Hello have a nice day, can I refund my rebooking due to covid 19?my pcr result is positive and my quarantine hotel only give me 30mins to confirm my new flight details, so I need to rebook immediately and pay already, can I refund the payment with a valid reason?