Last updated: MAY 13, 2020

UPDATE: In line with the government’s extension of the enhanced community quarantine in Metro Manila and other parts of the Philippines, Cebu Pacific has also canceled flights scheduled on May 16 to 31, 2020. Thus, this article has been updated to cover the period of June 1-September 30 instead.

After canceling ALL domestic and international flights until May 31, Cebu Pacific has also announced through a press release that they are allowing passengers scheduled to fly from June 1 to September 30 to rebook their flight or transfer the cost to a travel fund.

To clarify, unless you are notified otherwise, flights scheduled within this period are NOT CANCELED by CEB, so any change you make to your flight is considered VOLUNTARY.

To summarize the flight status and available options:

• Flights until May 31: ALL flights are canceled. Your options: FREE REBOOKING, TRANSFER TO TRAVEL FUND, or FULL REFUND. If your flight is under this category, read this instead: CEB Canceled Flight Options!
• June 1 to September 30: If your flights are NOT canceled and you wish to change it voluntarily, you may already avail of REBOOKING (change fee is waived but the fare difference still applies) or TRANSFER TO TRAVEL FUND (valid for 1 year from date of creation). Refund is not an option here.

NOTE: Making any change to your booking is NOT mandatory. These are just options IF you wish to change it. If your flight is NOT canceled and you don’t want to change anything, then you don’t need to do anything.

To double check, you can see your flight’s status on this page.

Just to reiterate: For flights between June 1 and September 30 that are not canceled but you wish to cancel, full refund is not available. For rebooking, although the change fee is waived, the fare difference still applies.

How to Rebook

If you already have a new target travel date in mind, you can rebook your flight.

For passengers whose flights are supposed to fly before May 31, you can rebook for FREE. Cebu Pacific has waived the change fees and fare difference for affected passengers.

For passengers who are scheduled to fly between June 1 and September 30, only the change fee is waived. The fare difference may still apply.

Here’s how to rebook.

1. Visit the Cebu Pacific website: www.cebupacificair.com. Click on MANAGE BOOKING.
2. Enter your flight details: booking code and last name of any passenger. If you have a GetGo account, you can also simply sign in.
3. On the dashboard, find the flight that you want to change. Click the MANAGE button next to it.



4. On the next page, you will find four icons. Choose CHANGE FLIGHT.
5. Choose your preferred new date or flight schedule.
6. Confirm the changes.

If you have a GetGo account, you can also use the mobile app. Simply log in and see your bookings under MY BOOKINGS.

This infographic summarizes the rebooking process.

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How to Transfer to Travel Fund

Travel Fund is Cebu Pacific’s virtual wallet, where you can temporarily store the cost of the ticket. By choosing the travel fund, you can easily use the amount when you decide to book another flight with Cebu Pacific. However, the amount to be transferred excludes insurance add-ons, and other service fees, if any.

The travel tax will not be included in the converted amount at first, but it will be added within 15 days after completing your booking conversion to Travel Fund. Travel taxes are processed separately and entail coordination with other agencies, but it will be added eventually.

In the future, if you want to book another flight with Cebu Pacific, you could use this fund to settle the payment for that flight. You can use it to pay bookings up to 12 months out. Here’s an example from the CEB website:

Here’s how to use the Travel Fund.

1. Visit the Cebu Pacific website: www.cebupacificair.com. Click on MANAGE BOOKING.



2. If you have a GetGo account, you can simply sign in.
3. On the dashboard, find your flight. Click the MANAGE button next to it.



4. On the next page, you will find icons. If your flight has been canceled by Cebu Pacific, you will find a TRAVEL FUND option. If your flight isn’t canceled, choose CANCEL FLIGHT.
5. Enter the information asked on the next page.
6. Confirm transfer to Travel Fund.

When it’s done, you should receive an email from Cebu Pacific stating that the price of the ticket has been converted into Travel Fund credits.

Here’s a quick infographic summing up the process:

When you decide to use Travel Fund credits to purchase another ticket, simply book a flight on the website or app as you normally would. The difference is: on the PAYMENT page, when asked how you want to pay, choose the TRAVEL FUND option.

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How to Get a Refund

This option is offered only to passengers whose flight was scheduled before May 31. If your flight is between June 1 and September 30, you can’t file a refund request (at least, not yet).

Here’s how to do it: HOW TO GET A REFUND!

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Updates Log

2020 May 13 – Flights from May 16-31 have also been canceled. Voluntary cancellations now start on June 1 (unless canceled by CEB itself).

2020 May 6 – Updated to cover non-canceled flights until September 30.

2020 March 24 – Original version covers non-canceled flights until June 30.

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